Shipping policy

• Ready-to-Ship Items: These are processed and shipped within 1–3 business days.
• Custom Embroidery Orders: Because each item is made to order, please allow 7–14 business days for production before your order is shipped. This may be longer if digitizing is required. 
• Peak Seasons: During holidays or sales, production times may extend. We will post current turnaround times on our homepage.

• Domestic Shipping: We ship via  USPS, UPS, or FedEx. Rates are calculated at checkout based on weight and destination.
• Free Shipping: We offer free standard shipping on all domestic orders over $100.
• Expedited Shipping: If you need your item sooner, you can select Priority or Express shipping at checkout. Note: Choosing faster shipping does not shorten the production time for custom items.

• Once your order has been stitched and packed, you will receive a shipping confirmation email containing your tracking number. Please allow 24 hours for the tracking information to update.

• We currently ship to United States.
• Customs & Duties: International customers are responsible for any customs fees, taxes, or import duties charged by their country. We are not responsible for delays caused by customs processing.

• Delivery Address: Please double-check your shipping address. We are not responsible for orders delivered to an incorrect address provided by the customer.
• Missing Packages: If your tracking says "Delivered" but you haven't received your package, please contact the carrier directly.
• Damaged in Transit: If your item arrives damaged due to shipping, please contact us at gilded@gildedllc.com within 48 hours with photos of the packaging and product so we can file a claim.

• If you are local to Sandpoint, Idaho,  you may select "Local Pickup" at checkout to skip shipping costs. We will notify you via email when your order is ready for collection.